1. Our Commitment to Your Privacy
At French Tree, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our courses, or interact with our services.
2. What Personal Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username , date of purchase , validity
- Payment Information: Billing address, payment method (processed securely via third-party providers like paypal )
- Course Information: name of Courses purchased
- Communication: Emails, messages, feedback
- Usage Data: IP address, browser type, pages visited, time spent on site, referral sources
3. Why We Collect Your Information
We use your personal information to:
- Register and manage your account
- Process payments and provide purchased courses
- Communicate with you (confirmation emails, updates, reminders)
- Respond to your questions and support requests
- Improve our website and learning platform
- Send promotional offers (only if you opt-in)
- Comply with legal and tax obligations
4. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. How We Share Your Information
We do not sell your personal data.
We may share your information with trusted third parties who help us operate our business:
- Hosting & Cloud Services (e.g., AWS, Google Cloud)
- Payment Gateways (e.g., Paypal)
- Analytics Providers (e.g., Google Analytics)
- Marketing Tools (only with your consent)
All third parties are contractually required to protect your data.
6. Data Transfers Outside Canada
Your personal data may be stored or processed outside of Canada, including in India .While these countries may not have the same data protection laws as Canada, we take steps to ensure your data is protected through contracts and security measures.
7. Data Retention
We retain your personal information:
- As long as your account is active
- Up to 2 years after your last interaction for customer support and tax purposes
- Longer if required by legal or regulatory obligations
You may request deletion of your account at any time.
8. Your Rights
you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Withdraw your consent
- Ask us to delete your data
9. Security of Your Information
We use appropriate technical and organizational safeguards to protect your information, including:
- SSL encryption on our website
- Secure third-party payment processing
- Role-based access control for our staff
- Regular data backups
While we follow industry best practices, no method of transmission over the Internet is 100% secure.
10. Cookies Policy
We use cookies and similar technologies to:
- Keep you logged in
- Save your language and course preferences
- Track website performance and user behavior
- Provide personalized content and ads (only with your consent)
You can manage cookies through your browser settings. If you disable cookies, some site features may not function properly.
11. Contact Us (Privacy Officer)
If you have questions about this policy or your personal data, please contact our Privacy Officer:
Privacy Officer – French Tree
Email: info@frenchtree.ca
Postal Address:
French Tree
3/283, Chitrakoot
Vaishali Nagar, Jaipur
Rajasthan – 302021, India
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email (if you’ve opted in) or through our website.
The updated version will be posted on this page with the new “Effective Date.”
13. Language Versions
This Privacy Policy is written in English. If translated into other languages and there is a conflict between the versions, the English version shall prevail.